Frequently Asked Questions

Welcome to your go-to resource for answers to common questions about our offerings.

From courses and templates to memberships and services, we’re here to provide clarity on how The Maven University can help you grow your business. Discover more about our policies, how our products work, and the support available to you. Whether you're curious about our branding tools, website templates, or exclusive resources, our FAQ section ensures you have the information you need to make informed decisions for your business journey. Explore our answers and find out how The Maven University can be the partner you need for success.

  • The Maven University is designed for small business owners, entrepreneurs, and start-ups seeking affordable, high-quality branding and marketing resources.

  • The Maven University allows users to purchase templates, resources, and courses as needed. Simply visit our website, browse our selection of offerings, and make your purchase. Once your transaction is complete, you'll have instant access to your chosen materials, which you can then download and utilize according to your business needs. Our demo provides a detailed walkthrough of how The Maven University templates function.

  • We offer a wide range of resources, including website templates, social media graphics, email marketing templates, one-sheeters, brand decks, educational courses, and a business directory.

  • Absolutely! We welcome feedback and suggestions from our community members. If there's a particular topic or resource you'd like to see on The Maven University, please don't hesitate to reach out to us. We're committed to continually updating and expanding our offerings to meet the evolving needs of our users.

  • Our Directory allows business owners to list their services on the platform, increasing visibility and credibility. Directory members receive a 10% discount on future The Maven University purchases.

  • Yes, all templates and resources are designed to be customizable, allowing you to tailor them to your unique brand identity and messaging.

  • While all our website templates are designed for DIY use, we do offer DFY services to help accelerate your website launch. Our team of experts can customize templates to fit your brand and even assist with website setup and implementation for a seamless experience.

  • While completion times can vary depending on the complexity of the template and customization requirements, our templates are designed to be user-friendly and can typically be completed within two weeks or less.

  • Yes, each template comes with step-by-step instructions on how to customize and use them effectively. We're committed to ensuring that our users have a seamless experience and can make the most out of our resources. Our demo provides a detailed walkthrough of how The Maven University templates function.

  • In the future, we plan to introduce a subscription model that will grant users unlimited access to all resources and materials for a monthly fee. We're also exploring partnerships with community-based organizations to expand our reach and impact. Additionally, we're actively seeking funding opportunities to further enhance and grow The Maven University.

Squarespace Templates

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  • Once you purchase a template, you will receive a fully designed website with a six-month Squarespace trial period. The delivery of your template will take up to 48 hours, and ownership of the template will be transferred to you upon acceptance. You'll download your delivery sheet immediately after purchase, which includes instructions and important next steps to set up and begin customizing your new website.

  • You will receive your fully designed Squarespace template in your email inbox within 24-48 hours after purchase, along with access to the customization course.

  • Once you purchase your template, you’ll receive a unique discount code for one-time access to the course that walks you through customizing your site. This will be delivered along with the template within 48 hours of purchase.

  • No problem! If you're new to Squarespace, you'll receive a fully designed website with a six-month trial included. You can customize the template to fit your brand and follow our course for setup guidance.

  • At the end of the trial period, you’ll need to choose and subscribe to a Squarespace plan. Your site will remain fully functional once you activate a paid plan.

  • Yes, you can! When you’re ready to launch your new site, you’ll be able to upgrade the new template to a paid subscription, move your existing domain name over, and then cancel the original site. Once the original site is canceled, Squarespace can issue a prorated refund for any unused time left in your annual billing cycle. To start this process, please reach out directly to the Squarespace Help Center for assistance.

  • Yes, you can use your existing domain.

    • If your domain is hosted with Squarespace, follow the steps here to connect a Squarespace domain to your new Squarespace site.

    • If your domain is hosted elsewhere, you’ll need to update the DNS settings to point to Squarespace. You can also transfer your domain to Squarespace for free in the first year but note that the annual fee may vary. For more guidance, visit Squarespace's help center.

  • Yes! We highly recommend purchasing the complete branding package that complements your Squarespace template. This package includes social media templates and other assets to help maintain consistency across your digital platforms. Shop our Social Media Templates.

Products & Services

  • Yes, you can add services like logo design or custom copywriting to your template purchase. These add-ons are exclusive to The Maven University template users.

  • Once you purchase the custom copywriting service, you’ll fill out a creative brief detailing your needs. You’ll receive customized, SEO-friendly content tailored to your brand and the template you’ve chosen.

  • Logo design typically takes up to four weeks, including rounds of revisions and final approval.

  • Simply place your order on our website, and we’ll send you a form to complete with your details. Once submitted, we’ll handle your LLC filing and provide additional tips on compliance.

Ordering & Payment

  • Yes, directory members receive 10% off all future The Maven University purchases. We also offer a “pay what you want” donation option for special launch events. Subscribe to our email newsletter to get exclusive discounts and access.

  • Due to the digital nature of our products and services, all sales are final, and we do not offer refunds. See Terms of Service for more details.

  • Yes, we offer buy, now pay later options at checkout.

  • Yes, you can upgrade to a bundle package or add-on service after your initial purchase. Just reach out to us, and we’ll assist in adjusting your order to include additional features or services.

Directory FAQs

  • A directory listing provides increased visibility, SEO benefits through backlinks, and a 10% discount on all The Maven University purchases.

  • You’ll need to complete a form, provide a high-quality logo or up to four images, and write a short business description. You can also add discount codes or promotions to your listing. Submit your business for review here.

  • We review all submissions to ensure quality control and alignment with our standards. Approved listings receive an invoice and instructions on submitting the final content.

Technical Support

  • Our support team is available via email at hello@themavenuniversity.com. You can also chat with us via live chat on the platform or fill out our contact form. We aim to respond to all inquiries within 48 hours.

  • Currently, templates are designed for Squarespace, but we plan to expand to other platforms like Wix and Shopify soon.

  • Most services, such as logo design and copywriting, include three rounds of revisions to ensure customer satisfaction.

Policies & Terms

Person writing in notebook next to laptop on desk

  • Templates are for single-use only and are not to be shared, redistributed, or duplicated. They are designed for individual business use and are protected by our intellectual property rights.

  • Users have two business days to review concepts or respond to feedback. If we don’t hear back within this period, we will proceed to the next step in the process.

  • No, success is not guaranteed, as it depends on each user’s unique business, industry, and efforts in applying the resources.

  • No, all templates, agreements, and resources are intended for informational and educational purposes only. We recommend consulting with a qualified attorney for any legal concerns.

  • Yes, templates are customizable. However, modification for resale or redistribution is strictly prohibited under our terms of service.

  • We continuously work to add new templates, courses, and resources. Subscribers receive priority access to new content and updates.